Your use of this Website, including, informational materials or any other services provided through the Website, shall be deemed to constitute your consent to be bound by the terms and conditions of this Agreement and shall be enforceable in the same way as if you had signed this Agreement. If you are not willing to accept the terms and conditions in this Agreement, we ask that you do not use the Website or order any items from it. This Agreement governs and applies to your access to and use of this Website and its related domains on which this document appears, any order you place through this Website and Websites on which the document appears, and, as applicable, your use of other products or services of All in One Support (AIOS) . To the extent of any express inconsistency with any other agreement you may have with All in One Support (AIOS) for products, services, or otherwise, that other agreement shall prevail unless explicitly stated therein. If this Agreement refers or relates to a clause that is not part of that other agreement, then these terms shall apply therein as well, if you are a user of the Website.
For avoidance of doubt, this Agreement applies to:
Your use of All in One Support (AIOS)'s Software is subject to an End User License Agreement, which is described below.
When you purchase Software Licenses and/or Services and when you access the Websites: (a) you represent and warrant to All in One Support (AIOS) that you have the legal capacity to agree to these Terms; (b) you represent and warrant to All in One Support (AIOS) that all information you provide to All in One Support (AIOS), including information relating to your payment for Software Licenses and/or Services, is correct; (c) you acknowledge and agree to abide by the terms and conditions set forth in these Terms; and (d) you acknowledge and agree that these Terms also apply to all entities with which All in One Support (AIOS) may have contractual relationships in connection with the Software and/or Services. If you do not agree to these Terms, you may not use the Products or Services and you may not access the Websites.
This Website is intended for visitors from the United States & United Kingdom. The Website is not intended for any children under the age of 13. IF YOU ARE 13 TO 17 YEARS OF AGE, YOU MUST USE THIS SITE AND/OR PURCHASE AND USE All in One Support (AIOS)'S PRODUCTS OR SERVICES ONLY WITH THE INVOLVEMENT OF YOUR PARENT OR GUARDIAN.
Payments for Purchases and Automatic Renewals
If you purchase the Services and your payment is not successfully processed, we will attempt to notify you and your services will be suspended and you will have up to thirty (30) days to contact All in One Support (AIOS) to correct or update your billing information. At the time your service(s) are reinstated, you will be billed for the full period for which you have contracted the Services (in other words, the amount due for the contracted period of time will not be pro-rated) and, in addition, you also may be billed a reinstatement fee. If you do not correct or update your account information during the thirty (30) day period, your Services account will be cancelled. When your billing information has been corrected or updated, your subscription will be effective as of your original date of purchase and you will be billed accordingly.
With respect to Online Backup, you will have up to ten days from the date of cancellation to remove all files that you have backed up. Following the expiration of the ten-day period, all of your backed up files will be deleted.
When you purchase Software Licenses and/or Services, you are entitled to use the Software and Services, as applicable, for the duration of the initial period you purchased, which is set forth in the documents and information relating to your purchase ("the Initial Subscription"). At the end of the Initial Subscription, All in One Support (AIOS) automatically will renew the following software licenses and Services (“Auto-Renew Products/Services") for successive periods of the same duration as the Initial Subscription: All in One Support (AIOS) PC Optimizer ("PCO"); All in One Support (AIOS) LiveTech Technical Support ("LiveTech") renewal subscriptions only and All in One Support (AIOS) Online Backup Service ("Online Backup”). Please read carefully the following important information regarding automatic renewals:
All in One Support (AIOS) automatically will renew Auto-Renew Products/Services using the payment method you authorized at the time of your purchase, at the then current renewal price. For Monthly subscriptions, All in One Support (AIOS) will notify you by email, sent to the email address you provided in connection with your purchase, prior to the renewal date, of the impending renewal, the renewal deadline and the renewal price. All in One Support (AIOS) automatically will renew Auto-Renew Products/Services for successive renewal periods until it is cancelled. You may cancel automatic renewal service at any time by telephoning All in One Support (AIOS) at 1-844-261-8593 toll free during normal business hours. Business hours are posted at http://aios.us/al/contact.php.
Renewal payments are billed on or about the last day of the Initial Subscription and each renewal period thereafter until the applicable subscription is terminated.
Electronic Signatures and Agreements
You must provide current, complete, and accurate information for your billing account. You are responsible for ensuring this information is correct and must promptly update all information to keep your billing account current, complete, and accurate (such as a change in billing address, credit card number, or credit card expiration date). You must promptly notify us if your credit card information is cancelled or is no longer valid (for example, for loss or theft). Changes to such information can be made by calling a customer service representative at the numbers listed on the Website under Customer Service. You agree that if you are ordering Software or Services on behalf of a company, that you have sufficient authority to bind that company to this Agreement.
We reserve the right to refuse or discontinue the supply of the services and products to any user at any time at our sole discretion.
All in One Support (AIOS) will use commercially reasonable efforts to assist you, and to repair your computer if required, in return for payments that are described to you telephonically or are set forth on the Websites.
All in One Support (AIOS)'s LiveTech does not support the following:
In order to diagnose and resolve technology problems with your computer, All in One Support (AIOS) technicians must access your computer. Requesting technical support from our technicians constitutes your agreement that our technicians may provide the following Services:
We use software that: (a) provides non-personal computer system information, including information about your computer's performance and configuration, to us so that we can diagnose the problem; (b) allows us temporarily to control your computer remotely and change your computer's settings so that we can work on resolving your problem; and (c) consists of utilities and tools to improve your computer's performance.
We use the software and the information it provides solely to attempt to diagnose and resolve existing and potential problems, and we use reasonable efforts to limit the software's access to personal information on your computer. However, you agree that, while providing Services, we may gain access to personal information on your computer, and you agree that All in One Support (AIOS) has no liability for doing so.
Requesting Services also constitutes your agreement that:
All in One Support (AIOS) reserves the right in its sole discretion, for any reason and at any time, and without prior notice to you, to terminate your Software Licenses and/or access to Services and the Websites.
You acknowledge and agree that All in One Support (AIOS), in its sole and absolute discretion, may suspend for a reasonable time your rights under your LiveTech subscription or terminate your LiveTech subscription at any time without prior notice to you. If we terminate your subscription, we may, at our sole discretion, refund a pro rata portion of your subscription purchase price. You agree that All in One Support (AIOS) will not be liable to you or to any third party for the consequences of any termination of your use or access to the Websites, Software Licenses and/or Services. In the event of any such termination, you agree that the provisions of the Agreement regarding Compliance with Intellectual Property Laws, Inappropriate Content, Prohibited Uses, Indemnification, Disclaimer of Warranties, Limitation of Liability, Limitations of Actions Brought Against All in One Support (AIOS), and Applicable Law; Dispute Resolution shall survive any such termination.
YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS All in One Support (AIOS) AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONSULTANTS, PARENTS, AFFILIATES AND AGENTS FROM LIABILITY FOR ANY AND ALL THIRD PARTY CLAIMS, LIABILITY, DEMANDS, DISPUTES, CAUSES OF ACTION, LOSSES, DAMAGES AND COSTS AND EXPENSES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, ATTORNEYS FEES AND COSTS OF LITIGATION, RESULTING FROM OR IN ANY WAY CONNECTION WITH: (1) YOUR PURCHASE OF SOFTWARE OR SERVICES; (2) YOUR USE OF THE WEBSITES; (3) YOUR FAILURE TO COMPLY WITH THESE TERMS; AND (4) YOUR INFRINGEMENT, OR INFRINGEMENT BY ANY OTHER USER OF YOUR ACCOUNT, OF ANY INTELLECTUAL PROPERTY OR OTHER RIGHTS OF ANY PERSON. YOU AGREE TO NOTIFY All in One Support (AIOS) IMMEDIATELY OF ANY UNAUTHORIZED USE OF YOUR ACCOUNT OR ANY OTHER BREACH OF SECURITY KNOWN TO YOU.
Applicable Law; Dispute Resolution
All in One Support (AIOS)'s Software and Services are subject to United States export controls. Products and services may not be provided or exported or re-exported to: (1) nationals or residents of Cuba, Iraq, Libya, North Korea, Iran, Sudan, Syria, or any other country as to which the U.S. has embargoed goods; or (2) any person included in the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By purchasing licenses, products or services, or by using the Websites, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list.
This Agreement and the resolution of any dispute related to this Agreement, the Website, or items you purchase through the Website shall be governed by and construed in accordance with the laws of California, without giving effect to any principles of conflicts of law. The parties agree that in the event of any dispute which arises between the parties relating to this Agreement which the parties are unable to resolve, said dispute shall be submitted solely and exclusively to arbitration pursuant to the commercial arbitration rules of the American Arbitration Association, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879 .Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. If for any reason the AAA is unavailable to handle the dispute, then the parties shall mutually agree on an alternative arbitral form for the dispute.
Said dispute shall be submitted individually by you, and shall not be subject to any class action status. You do not have the right to act as a class representative or participate as a member of a class of claimants with respect to any claim submitted to arbitration. The parties to this arbitration agreement acknowledge that this class action waiver is material and essential to the arbitration of any disputes between the parties and is nonseverable from the agreement to arbitrate claims. If any portion of this class action waiver is limited, voided, or cannot be enforced, then the parties' agreement to arbitrate shall be null and void. YOU UNDERSTAND THAT BY AGREEING TO THIS CLASS ACTION WAIVER, YOU MAY ONLY BRING CLAIMS AGAINST COMPANY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.
You hereby waive any and all rights to claim punitive, incidental or consequential damages, attorney's fees and costs and/or the right to have any actual damages multiplied or increased for any reason. You agree that the only damages to which you will be entitled shall be your actual damages associated with this Agreement. Said arbitration shall occur exclusively in the city and county of Los Angeles, California. All lawsuits, causes-of-action, disputes or other proceedings not subject to arbitration as a matter of law, if any, shall be brought exclusively in the state or federal courts located in the city and county of Los Angeles. The terms of this section survive any termination of the Agreement.
If any provision of the Agreement is found by a court or other binding authority to be invalid, you agree that every attempt shall be made to give effect to the parties’ intentions as reflected in that provision, and the remaining provisions contained in this Agreement shall continue in full force and effect.
Within thirty (30) days of purchase, if for any reason you are not completely satisfied with your Software, simply call us toll free at 1-844-261-8593 to arrange your refund. We will process your credit within ten (10) days. For credit and debit card refunds, your bank may take up to two billing cycles to post the credit to your account. If you have any questions, please telephone us toll free at 1-844-261-8593.
Start Up Fee for Monthly Subscriptions: You may request a refund within ten (10) days of the original purchase date of a monthly subscription. However, if during that ten (10) day period, All in One Support (AIOS) either attempted to or did address the problems you were experiencing, you agree that All in One Support (AIOS) may retain a portion of the purchase price, to be determined by All in One Support (AIOS) in its sole and absolute discretion, which retained portion will represent the reasonable value of the services we provided, as determined by All in One Support (AIOS) in its sole and absolute discretion. Beginning ten (10) days after the date of purchase of a monthly subscription, the monthly subscription fee is not refundable.
Month to Month Subscriptions (Recurring Monthly Fee): Monthly subscription fees are not refundable under any circumstances. You may cancel future monthly subscription fees at any time before the next applicable monthly payment is due.
In order to qualify for a LiveTech refund (when applicable):
Copyright Policy and Copyright Agent
Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement should be sent to the Copyright Agent named below. All in One Support (AIOS) will investigate claims of copyright infringement and will remove content that appears to infringe the copyright or other intellectual property rights of others and/or suspend or terminate the rights of any licensee or subscriber who is determined to have infringed the copyrights of any other person or entity. If you have knowledge or evidence or in good faith believe that your or another person's or entity's copyrights are being violated, and you want All in One Support (AIOS) to delete, edit or disable the infringing information, you must provide us with the following information:
Please direct inquiries regarding intellectual property infringement issues by email to Support@AIOS.us
Pricing Errors and Omissions
Please be aware that prices, availability and other purchase terms are subject to change without prior notice. We make every effort to insure the accuracy of the information on the Website and if errors are discovered, we correct them. Be advised that All in One Support (AIOS) reserves the right to revoke any stated offer to correct any errors, inaccuracies, or omissions, including after an order has been submitted, after it has been confirmed, or after your credit card has been charged. If we discover an error after your credit card has been charged and your order is canceled as a result of the error, your credit card will be refunded the full amount of your order.
The information communicated on the Website constitutes an electronic communication. When you communicate with All in One Support (AIOS) through the Website or via other forms of electronic media, such as e-mail, you are communicating with All in One Support (AIOS) electronically. You agree that All in One Support (AIOS) may communicate electronically and that such communications, as well as notices, disclosures, agreements, and other communications that All in One Support (AIOS) provides to you electronically, are equivalent to communications in writing and shall have the same force and effect as if they were in writing and signed by the party sending the communication.
All in One Support (AIOS)® is a trademark of All in One Support (AIOS) . All other trademarks and service marks displayed on the Website are the property of All in One Support (AIOS) or their respective owners. You may not use or display any trademarks or service marks owned by All in One Support (AIOS) without All in One Support (AIOS)'s prior written consent. You may not use or display any other trademarks or service marks displayed on this Website without the permission of their owners.
Modifications to the Agreement
All in One Support (AIOS) may make changes to this Agreement from time to time in its sole discretion by updating this posting on this Website without notice to you. Your continued use of the Website following the posting of a new version of the Agreement constitutes your acceptance of any such changes. Accordingly, whenever you visit this Website, you should check to see if a new version of this Agreement has been posted. Certain provisions of the Terms may be superseded by expressly-designated legal notices or terms located on particular pages of the Websites and, in such circumstances, the expressly-designated legal notice or term shall be deemed to be incorporated into the Terms and to supersede the provision(s) of the Terms that are designated as being superseded. All in One Support (AIOS) may assign, transfer, or sub0contract any of our rights or obligations under these Terms to any third party at our discretion. No delay by All in One Support (AIOS) in exercising any right or remedy under these Terms shall operate as waiver of that right or remedy or shall affect All in One Support (AIOS)’s ability to subsequently exercise that right or remedy. Any waiver must be agreed by All in One Support (AIOS) in writing.
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